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How Does The Avaya/Nortel Merger Affect You?

If your phone system is either Avaya or Nortel, you are probably wondering how their recent merger in 2010 will affect you (Avaya bought Nortel). The good news is Avaya IP Office and Nortel BCM will continue to be sold while Avaya further develops plans to converge these systems to their hybrid IP offering, IP Office. Avaya states it will combine Nortel features, interfaces and phones with IP Office to “create a richer solution with strong investment protection benefits.”

Avaya has quickly laid out a comprehensive investment protection plan for legacy Nortel customers ensuring six years of support following the date the system is sold. Support will continue for current phones and clients, following normal lifecycles.
Rebranding of some Nortel technology is occurring. Following are the details of Avaya’s plans for the future:

  • Avaya IP Office and Auro products will stay in the current product lineup
  • Nortel CS1000 will continue with at least 2 more software releases
  • Nortel BCM will have one additional software release and will continue to be supported for 6 years
  • Nortel Meridian Option PBX has reached its end of life
  • Nortel 12002 and 12004 IP phones will be discontinued
  • Series 1100 and 1200 IP telephones will continue to be manufactured and will be supported by Avaya Aura Session Manager and Avaya IP Office (2011)
  • Some Norstar Digital telephones will work with future IP Office releases (2010)
  • Norstar MICS and CICS will no longer be manufactured


New but discounted items will continue to be available through Wilson Technology Group, extending availability for several months after the last manufacture date. Nortel and Avaya users should not

fear any lack of product availability or support. While many customers may prefer to buy new, there is not really a sacrifice when buying refurbished gear if bought from a quality vendor. Warranty and technical support are almost always a factor in the price you will pay. Bargain suppliers generally offer little or no support along with inferior warranties.
Know what your current and future needs are before making a final decision. Both will have an impact on the decision you make.

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Wilson Technology Group, Inc.
24332 Dorsey Smith Rd.
Brooksville, FL 34601 USA
Phone: 352-796-9891
GPS 28.534212, -82.331537


We provide sales and repair of computers, networks, phones, and security cameras in Citrus, Hernando, Hillsborough, Lake, Levy, Marion, Pasco, Pinnelas, Polk, and Sumter Counties